Training Assistant- Retail Sector

Global Retail Business

Training Assistant

25k + benefits

West End

Permanent

Duties:

• Add new locations
• Add new users
• Reset log ins
• Restructure system based on any internal structures
• Support day to day system queries
• Provide weekly reports
• Provide fortnightly HQ reports
• Provide monthly reports for Face to Face training
• Liaise with global coordinator / provider on any issues in system
• Add training sessions
•  trouble-shooter
• Be validator for all new modules released
• Upload tools into knowledge bank and ensure frequently updated
• Support day to day

• Training Events

• Co-ordinate all training bookings / events through e-learning system including troubleshooting
• Support Event Manager in admin behind conference
• Support managers conference set up
• All post conference derig
• Track all giveaways and send outs in line with tax requirements
• Prepare all giveaways
• Set up London training rooms

• Mystery shopping

• Log all mystery shop results
• Provide weekly report to the team
• Compile data – split into operational area, new vs. old, trained vs. untrained
• Check MDS uploaded data / provide information to mystery shopping provider
• Check and upload change requests

• Provide day to day administrative support

• Proof read all training materials
• Track all no shows weekly and communicate
• Communicate monthly no show charges and invoice with accounts
• Liaise with printers and Trainers
• Post out all training tools – posters, facts sheets etc
• Co-ordinate all department spend for Training Manager
• Provide Training Director with adhoc administrative duties
• Send out and prepare all Management Development Programme tools
• Main point of contact for stores
• Send out training packs monthly
• Ensure training tools are adequately stored
• Co-ordinate team diaries
• Support training team with all other reasonable administrative tasks

Please send your CV for immediate consideration.