Reception Manager

Reception Manager

This is a reception manager role working for a large international finance company based in beautiful offices in central London. Reporting to the Assistant Facilities Manager this customer service and task orientated position covers all aspects of client hospitality and reception and is a hands-on role.  Including (but not limited to) the management of reception and hospitality staff, meeting rooms, set ups, daily checks, booking of rooms, booking of catering provision, visitor management, event management, liaison with the Landlord’s building reception on the ground floor and the management of procedures and policies.  As such, it is vital that the post holder can form strong working relationships with other receptions and teams across the globe regardless of location.

Responsibilities on any given day are task orientated and will include some out of hours as required. Responsibilities include (but not limited to) those detailed below. Important to the role is to review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services

Duties 

• Management of reception and hospitality staff
• To manage room reservations ensuring that the bookings team are processing all enquiries accurately
• Recruitment, induction and training of receptionists and meeting room co-ordinators
• Appraisals and performance management of staff, including monthly meetings
• Leading, monitoring, motivating and inspiring the team; providing guidance and support
• On-going development of skills and knowledge for the FOH team
• Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary
• Manage the implementation for any change or upgrade in software systems (currently Condeco)
• Monitor budget and produce weekly/monthly reporting where applicable
• Supervise the co-ordination of VIP Functions and events
• To supervise the professional greeting of clients and visitors, to the highest standards
• To manage the client journey from entering the building on the ground floor
• To manage the client experience

Personal Skills Required

• Acceptance of and managing change
• Leadership in driving customer focussed services
• Strong and appropriate communication skills
• IT literate and competent in MS Office, Condeco, BT Engage and BT MeetMe
• Understanding of a pragmatic culture

The candidate should have at least 3 years’ experience of managing a similar size corporate reception and preferably in the financial. Also, the candidate should have at least 5 years’ experience in customer services and/or front of house preferred.