Showroom / Sales Support Manager

Recruiter
Location
Clerkenwell, London (Greater)
Salary
£25,000 - £30,000 pa
Posted
18 Oct 2016
Closes
08 Nov 2016
Job Title
Customer Services
Industry Sector
Design, Property, Sales
Contract Type
Permanent
Hours
Full Time

Our client is currently looking for a hard working, motivated and personable Showroom/ Sales Support Manager to join a pioneering Swedish woven-vinyl flooring brand….

This position would suit an independent and confident decision maker, who can communicate effectively with both architects/ designers and flooring contractors. They are looking for an enthusiastic and commercially minded candidate who is committed to the success of the London showroom and sales support. 


Sales Support 

- Sample orders and sample stock
- Arranging sample deliveries
- Answering incoming calls
- Ordering office supplies 
- Organising national mailouts with new sales material
- Responding to Sales enquiries 
- Written Quotations
- Sales team support; sending images, technical data, etc. as requested
- Updating CRM database 
- Following up on new leads as required 

Showroom Manager 

- Meet, greet and look after all clients into the showroom - either drop- ins or scheduled visitors and update CRM accordingly
- Ensure all samples, display and mock-up areas are immaculate at all times 
- Setting up showroom daily and responsible for locking up at the end of the day
- Housekeeping / Facilities 
- Manage annual showroom budget and monthly report
- Devise and deliver annual showroom plan, including monthly updates and major annual showroom update
- Assist Marketing Manager with adhoc tasks as required eg: Clerkenwell Design Week & Exhibitions


Sales Team Support 

- Assist team with both in showroom and off-site events 
- Arrange catering for events and presentations as requested, breakfast, morning tea, lunches, evening events, invites and presentations
- Ensure excellent product knowledge 
- Schedule, organize, promote and host showroom events and functions e.g quarterly project tours (x1 per month)

Successful applicants will have the following:

•    Exceptionally high level of customer care
•    Experience in customer service
•    Knowledge/ interest in the design industry 
•    Experience using a Mac 
•    Computer skills including competence in Word, Excel and Powerpoint
•    Ability to work autonomously and take full responsibility for the showroom
•    Creative mind 
•    Attention to detail, organised and passionate 
•    Excellent verbal and written communication skills

Key Responsibilities include: 

•    Delivering first class customer service in every aspect of the role
•    Maximising sales by keeping the showroom standards at an exceptional level
•    Handling customer enquiries professionally
•    Supporting the external Sales Team