Membership & Customer Service Executive

London (Central), London (Greater)
£23K plus bonus & benefits
17 Oct 2016
23 Oct 2016
Job Title
Contract Type
Full Time

Working within a leading corporate firm, based in the heart of the West End and established over 100 years ago, have a vacancy for a Customer Service Administrator to work as part of a busy team providing excellent customer service, administration support and providing first line support to clients. The is a permanent role that offers excellent benefits while working within a fast paced corporate team.

  • Working as part of a team, the main purpose of the role is to support the Senior Membership Services Executive and deal with a wide range of membership administration including a high volume of responses to member communications.
  • Handle a inbound calls, providing first line support to members and customers
  • Ensure that the highest levels of customer service are achieved and maintained at all times and working within agreed service level agreements (SLAs)
  • Compose responses to members’ correspondence for signature by the Membership Director/Head of Membership Services. Take follow up action as necessary
  • Manage the membership department e-mail account including prioritising, forwarding to appropriate individuals and using own initiative and judgement to respond and action where appropriate
  • Ensure that the appropriate action and amendments to members’ records are made prior to filing of correspondence
  • Verify refund requests prior to passing to the Head of Department for approval
  • Fully manage member upgrades
  • Assist the Senior Membership Services Executive with member complaints
  • Maintain accurate records of complaints received.  Log and flag complaints on Integra database upon receipt
  • Maintain an efficient complaints filing system
  • Maintain accurate records of member feedback
  • Logging of Department invoices onto Finance Spread sheet.

Required Experience

  • Experience within a membership or customer role
  • Stable work history
  • Experience of dealing with complaint resolution
  • Letter writing and good data processing skills are advantageous
  • High level of accuracy and attention to detail
  • Good spelling and grammar
  • A professional and courteous telephone manner

You will be working within beautiful office, working within a highly regarded team and be completely encouraged to use your initiative on a daily basis!

Hours:               9.30am - 5.30pm / 9am – 5pm