Front of House Manager

Location
West End London
Salary
£25000 - £27000 per annum
Posted
17 Oct 2016
Closes
24 Oct 2016
Ref
DC/38970
Contact
Dylan Coote
Job Title
Receptionist
Industry Sector
Education
Contract Type
Permanent
Hours
Full Time
Front of House Manager
Piccadilly
£25,000 - £27,000

ABOUT THE COMPANY

Our client builds and invests in pioneering university technologies addressing global problems in healthcare, energy, engineering and the environment.  

ABOUT THE ROLE

The primary purpose of this role is the Customer Service experience. Looking for someone who will care about the customer 100% off the time.

PRINCIPAL DUTIES AND RESPONSIBILITIES
· High standard of professional greeting and directing/escorting of visitors
· Assisting in and organising company’s events
· Provide support at events (i.e. involved in the organisation of and attending events)  
· Direct incoming telephone calls
· Coordinate and manage meeting room bookings and monitor their use
· Prepare meeting rooms as necessary (inc. helping with AV equipment set up etc.)
· Prepare outgoing/incoming post and coordinate external deliveries
· Coordinate refreshments and catering
· Responsible for maintenance & upkeep of the Reception and communal areas
· Manage the general email account queries
· To be responsible for monitoring/ordering stationery
· Provide support at raising POs
· Booking and keeping track records of holidays
· Maintaining the SharePoint site for admin team

PERSON SPECIFICATION
· Strong interpersonal and customer service skills
· Professionally presented with a professional telephone manner
· Ability to deal with strong characters and manage time effectively
· Ability to interact effectively and professionally with staff at all times
· Proven organisational skills
· Ability to multi-task and deal with urgent queries professionally & effectively
· Ability to work with interruptions
· Experience in a previous customer facing role is essential
· Previous administrative office experience is desirable
· Working knowledge of MS Office.