SALES & CUSTOMER CARE CONSULTANT

Recruiter
Elisabet Chaves
Location
London (South), London (Greater)
Salary
£20K + Benefits
Posted
17 Oct 2016
Closes
14 Nov 2016
Ref
EC3018AL
Job Title
Customer Services
Industry Sector
Luxury
Contract Type
Permanent
Hours
Full Time

Recruiting 15+ contract/perm roles at the moment - Require 3x German languages 1x Cantonese, 1x Mandarin 1x Russian, 1x French – + any other European languages are relevant.

 

About:

Based in Charlton (distribution and contact centre)

20k per annum + bonus incentive (quality, activity and sales measure)

90-110 consultants – 3 micro teams

operations team and cross brand team

contact centre environment

phone, live chat, social media, UK hours

customer care in US, EMEA.

Interview process:

1st stage: Telephone interview and IT tests

2nd stage: Competency F2F interviewing with recruitment team and line managers

 

Role:

SALES & CUSTOMER CARE CONSULTANT

We currently have a fantastic opportunity for a Sales and Customer Care Consultant, working with an experienced team of consultants and Senior consultants, providing exceptional service to our customer.

Responsibilities

  • To assist customers with any issues with regards to their returns or their orders via emails or by phone
  • Communicate promptly any information to customers about their orders
  • To help customers to register online and/or to process their orders
  • Deal with complaints and escalation process where necessary
  • To handle difficult customers with professionalism
  • To be able to deal with customers with late returns and faulty goods
  • Liaise with Fulfilment for any issues with customers’ orders
  • Liaise with shipping department over issues raised by customers with regard to either orders or returns
  • To assist Finance Department with customers on security checks (calls or emails)
  • Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers
  • Maintain a high level of service awareness at all time
  • Active use of order tracker and order database
  • To help customers with product enquiries

Essential Skills & Requirements

  • Excellent experience with Customer Care in an office environment or on the shop floor
  • Previous contact centre experience is beneficial
  • Excellent written and verbal communication skills.
  • Good team player
  • Excellent keyboard and written skills, articulate with good spelling and grammar
  • Excellent communication skills specifically in regard to building relationships with customers
  • Reliable and consistent
  • Flexible attitude and able to take initiative
  • Excellent eye for detail and good organizational skills
  • Experience with Microsoft packages
  • Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business