SALES & CUSTOMER CARE CONSULTANT

Recruiting 15+ contract/perm roles at the moment - Require 3x German languages 1x Cantonese, 1x Mandarin 1x Russian, 1x French – + any other European languages are relevant.

About:

Based in Charlton (distribution and contact centre)

20k per annum + bonus incentive (quality, activity and sales measure)

90-110 consultants – 3 micro teams

operations team and cross brand team

contact centre environment

phone, live chat, social media, UK hours

customer care in US, EMEA.

Interview process:

1^st stage: Telephone interview and IT tests

2^nd stage: Competency F2F interviewing with recruitment team and line managers

Role:

SALES & CUSTOMER CARE CONSULTANT

We currently have a fantastic opportunity for a Sales and Customer Care Consultant, working with an experienced team of consultants and Senior consultants, providing exceptional service to our customer.

Responsibilities

• To assist customers with any issues with regards to their returns or their orders via emails or by phone
• Communicate promptly any information to customers about their orders
• To help customers to register online and/or to process their orders
• Deal with complaints and escalation process where necessary
• To handle difficult customers with professionalism
• To be able to deal with customers with late returns and faulty goods
• Liaise with Fulfilment for any issues with customers’ orders
• Liaise with shipping department over issues raised by customers with regard to either orders or returns
• To assist Finance Department with customers on security checks (calls or emails)
• Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers
• Maintain a high level of service awareness at all time
• Active use of order tracker and order database
• To help customers with product enquiries

Essential Skills & Requirements

• Excellent experience with Customer Care in an office environment or on the shop floor
• Previous contact centre experience is beneficial
• Excellent written and verbal communication skills.
• Good team player
• Excellent keyboard and written skills, articulate with good spelling and grammar
• Excellent communication skills specifically in regard to building relationships with customers
• Reliable and consistent
• Flexible attitude and able to take initiative
• Excellent eye for detail and good organizational skills
• Experience with Microsoft packages
• Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business