Sales and Customer Care Consultant - Online Retailer

Charlton, London (Greater)
17 Oct 2016
14 Nov 2016
Job Title
Customer Services
Industry Sector
Luxury, Other, Retail
Contract Type
Full Time

International Online Retailer
Sales and Customer Care Consultant
Based in Charlton (distribution and contact centre,120 people in total)
20k per annum + bonus incentive
7th November start date

We currently have a fantastic opportunity for a Sales and Customer Care Consultant, working with an experienced team of consultants and Senior consultants, providing exceptional service to our customer.
•To assist customers with any issues with regards to their returns or their orders via emails or by phone
•Communicate promptly any information to customers about their orders
•To help customers to register online and/or to process their orders
•Deal with complaints and escalation process where necessary
•To handle difficult customers with professionalism
•To be able to deal with customers with late returns and faulty goods
•Liaise with Fulfilment for any issues with customers’ orders
•Liaise with shipping department over issues raised by customers with regard to either orders or returns
•To assist Finance Department with customers on security checks (calls or emails)
•Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers
•Maintain a high level of service awareness at all time
•Active use of order tracker and order database
•To help customers with product enquiries

Essential Skills & Requirements
•Excellent experience with Customer Care in an office environment or on the shop floor
•Previous contact centre experience is beneficial
•Excellent written and verbal communication skills.
•Good team player
•Excellent keyboard and written skills, articulate with good spelling and grammar
•Excellent communication skills specifically in regard to building relationships with customers
•Reliable and consistent
•Flexible attitude and able to take initiative
•Excellent eye for detail and good organizational skills
•Experience with Microsoft packages
•Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business

Please send your CV for immediate consideration.

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