Communications Co-Ordinator Temp

Location
England, London, West End
Salary
£12 - £15 per hour
Posted
17 Oct 2016
Closes
07 Nov 2016
Ref
CF COMM
Contact
clare oliver
Job Title
Administrator
Industry Sector
Marketing
Contract Type
Temporary
Hours
Full Time


Salesforce administrator duties:
*Set up, train and provide on-going support to users.
*Develop dashboards and reporting.
*User maintenance including de-dupe and clean up.
*Communicate any new releases to the system.
*Report on the maintenance of customer contact information and undertake contact collection and data cleansing exercises as required.
*Support the Salesforce relationship manager.
*Manage customer contact data (provide reporting and undertake contact collection exercises as appropriate).

Team administrator duties:
*Be responsible for the maintenance and administration of relevant content including:
*Document management
*News and events items
*Production of portfolio-wide quarterly e-newsletters
*Production of building specific quarterly e-newsletters as appropriate

To co-ordinate all portfolio-wide customer communication campaigns:
*Be responsible for managing customer contact data, looking at collection statistics and undertaking contact collection exercises as required.
*Mail outs will include topics such as ratings, insurance, health & safety inspections, service partner matters, etc.
*E-mail campaign management relevant digital marketing platform.
*Advanced user of Word required as well as experience using digital platforms.


Supporting Community Managers in the coordination of activities (20% of role)
*B2B events (such as Dining Club)
*Well being programme
*Managing event campaigns (digital)

Supporting Head of Customer Experience (20% of role)
*Analysing customer portfolio data.
*Support with the production of quarterly reports and building heat maps.
*Support Head of Customer Experience with general administration & diary management.