Italian speaking Call Centre Senior Complaints Executive

Title: Senior Call centre Customer COMPLAINTS EXECUTIVE
Location: Maidenhead
Contract type: 12 week fixed term contract that could be extended
Salary : £250 per day (you will earn £15k for just 3 months work . This role, were it a permanent job, would pay in the region of £50k-£60k per annum)
Sector: Call centre Management with Finance and Banking
Languages required: Italian and English ( Spanish is useful)
start date: asap


OBJECTIVE OF ROLE
Your role would be to investigate and resolve escalated client complaints received by the call centre . This is a B2C environment. There will be daily productivity and quality targets . You will be working in an international environment with calls coming in from Germany Italy, France and Spain.

DUTIES

1.Performance Standards
YOU will be checking looking at " cold cases" where clients have ongoing complaints. You will work to targets to clear a backlog of complaints

2.Liaising with the internal complaints handlers and providing feedback to staff to identify staff training needs

3.Liaising with external clients in Italian and English , producing bespoke correspondence in both languages

REQUIREMENTS

*Previous complaints management experience ( B2C)
*Call centre experience
*Fluent Italian