Receptionist/ Clinic Coordinator

A fantastic opportunity has arisen for a receptionist to join a private health clinic. The purpose of this role is to coordinate the patients, clinicians and nurses. This role is based at the reception desks in the main waiting area on the ground floor and in the surgery waiting area in the basement.

Responsibilities;

• Meet and greet patients
• Booking appointments
• To invoice patients for deposits, surgery balances and annual eye exam fees
• Handing out questionnaires and testimonials
• Preparing templates
• Answering phone calls
• Ensure all the client’s needs are met while visiting the practice
• To update all records on the patient database as appropriate
• To play an active part in the maintenance of a supportive learning environment within the clinic
• To complete the end of day administration
• Opening and closing of the premises

The job requires;

• The ability to be self motivated
• The ability to manage challenges and understand the fundamentals of the consumer 
• The ability to set personal goals above prescribed goals
• The ability to deal with high stress environments in a pro-active manner
• The ability to differentiate between important and urgent tasks, and prioritise and complete multiple tasks
• The ability to create and keep a calm and organised waiting area
• Good time management 
• The need to demonstrate flexibility, including duties, hours of work, breaks, working conditions, working with team members, protocols and procedures, updates in knowledge etc.
• An openness to change, grow, and take on greater levels of responsibility and performance.
• The ability to communicate and interact effectively, calmly and compassionately, during various points of contact with patients and colleagues alike
• You will need to be flexible and accommodating
• You will have to be knowledgeable about the clinic
• You will need to know what the clinic can offer the client in any number of special circumstances
• You will need to provide all the information that the client requires to enjoy their visit to the clinic.

Personal Requirement;

• A self-starter
• A minimum of 2 years experience in customer facing roles
• Excellent verbal and written communication
• Clerical and administrative experience using computers
• Working knowledge of a simple database application, word, excel, email and Internet
• Some post secondary education will be advantages
• Good problem solving skills
• Excellent organisational skills

Successful candidates will be contacted within 5 working days.

Amanda Smith Recruitment is a leading boutique secretarial and administrative recruitment consultancy with distinctive reputation.