Online Sales Administrator
- Recruiter
- Amanda Smith Recruitment Limited
- Location
- London (Central), London (Greater)
- Salary
- to £30k
- Posted
- 31 Oct 2014
- Closes
- 10 Nov 2014
- Ref
- GMC1
- Job Title
- Sales Executive
- Industry Sector
- Consultancy
- Contract Type
- Permanent
- Hours
- Full Time
A city based global Risk Consultancy Management consultancy is seeking an Associate Coordinator/Online Sales Administrator to support the growth of global online solutions business through the provision of exceptional administrative and sales support to clients and internal stakeholders.
You will help drive client engagement of existing services, assist regional business development and sales efforts, and contribute to wider strategic initiatives. This Associate Coordinator/Online Sales Administrator role pays to £30k.
The Associate Coordinator/Online Sales Administrator role consists of three main aspects:
Subscription sales support - 40%:
- Support business development and sales efforts, scoping leads and following up with proposal submission.
- Conduct client demos (via WebEx and at client meetings) and provide direct support to account managers, with the aim of converting sales.
- Implement and manage the setup of online products via the client administration system (CAS), Salesforce and subscription management
- Maintain up to date records of online solutions clients and trials in Excel and CRM.
- Support marketing initiatives related to online solutions.
- Manage the online solutions trial process, including coordinating requests for trials from the web, internal account managers, and external leads.
Client support - 40%
- Work collaboratively to manage the subscriptions mailbox. Provide prompt and accurate first line response to client questions (e.g. lost passwords and changes to users).
- Train regional teams on the client administration system (CAS), and where appropriate the Subscriptions mailbox and Salesforce.
- Support account managers globally with online solutions queries (e.g. provide information on current subscriptions, training sessions and support during the client on-boarding process).
- Provide webinars to clients training them how to use existing services.
Strategic subscriptions initiatives - 20%
- Provide internal and client support during the release of new subscription products and updates to ensure client service is seamless and that account managers are well informed of the changes.
- Support all testing for internal systems, including the content management system.
Essential
- Previous experinece in a dynamic fast-paced team with an equal balance of facing clients and supporting internal teams.
- Confident presenting in person or over the phone, or a demonstrable ability to learn.
- Ability to scope client needs and have enough knowledge to triage client requests to the relevant stakeholder.
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