Clinic Coordinator on Harley Street

Our client, a prestigious private clinic based on London’s Harley Street are looking for a Clinic Co-ordinator. The purpose of this role is to coordinate the patients, clinicians and nurses. This role is based at the reception desks in the main waiting area on the ground floor and in the surgery waiting area in the basement. This is a varied role that combines administration with customer service and an understanding of patient needs. The successful candidate will be caring, compassionate and well presented.

The job requires:
• The ability to be self-motivated
• The ability to manage challenges and understand the fundamentals of consumer behaviour
• The ability to set personal goals above prescribed goals
• The ability to deal with high stress environments in a pro-active manner
• The ability to differentiate between important and urgent tasks, and prioritise and complete multiple tasks
• The ability to create and keep a calm and organised waiting area
• Good time management
• The need to demonstrate flexibility, including duties, hours of work, breaks, working conditions, working with team members, protocols and procedures, updates in knowledge etc.
• An openness to change, grow, and take on greater levels of responsibility and performance.
• The ability to communicate and interact effectively, calmly and compassionately, during various points of contact with patients and colleagues alike
• You will need to be flexible and accommodating
• You will have to be knowledgeable about the clinic
• You will need to know what the clinic can offer the client in any number of special circumstances
• You will need to provide all the information that the client requires to enjoy their visit to the clinic.

Personal requirements

• A self-starter
• A minimum of 2 years’ experience in customer facing roles
• Excellent verbal and written communication
• Clerical and administrative experience using computers
• Working knowledge of a simple database application, word, excel, email and Internet
• Some post-secondary education will be advantageous
• Good problem solving skills
• Excellent organisational skills

Daily duties:

• Meet and greet patients
• Booking appointments
• To invoice patients for deposits, surgery balances and annual eye exam fees
• Handing out questionnaires and testimonials
• Preparing templates
• Answering phone calls
• Ensure all the client’s needs are met while visiting the practice
• To update all records on the patient database as appropriate
• To play an active part in the maintenance of a supportive learning environment within the clinic
• To complete the end of day administration
• Opening and closing of the premises